Refund Policy

1. General Overview

Thank you for choosing SocialStore. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Refund Policy applies to your subscription to the SocialStore platform.

Please note: We do not process refunds for purchases made between buyers and creators on their individual storefronts. For those transactions, please contact the creator directly.

2. Subscription Cancellations

You can cancel your subscription at any time. Your cancellation will take effect at the end of the current paid term. You will retain access to premium features until that billing cycle concludes.

3. Conditions for Refund

We issue refunds for subscriptions under the following conditions:

• You request a refund within 14 days of your initial purchase or subscription renewal.
• You have not extensively used the premium features during the period in question.
• There are documented technical issues that prevent you from using the service, which our support team is unable to resolve.

4. How to Request a Refund

To request a refund, please contact our support team with your account details and the reason for the request. We will review your request and notify you of the approval or rejection of your refund.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us via the support channels provided in your dashboard.